1 What is Wogloo?
Wogloo is a leading online retailer of bicycles and cycling gear. We are passionate about cycling and believe that everyone deserves to have access to a high-quality bike, regardless of their budget or experience level. We offer a wide selection of bikes for all ages and abilities, from folding bikes to electric bikes to mountain bikes.
2What brands of bikes do you sell?
We sell a wide variety of bike brands, including AKEZ RIDSTAR LAFLEY JINGHMA. We also carry a number of smaller, independent brands.
3Do you offer free shipping?
Yes, we offer free shipping on all orders over $500 within the continental United States. For orders under $500, we charge a flat shipping rate of $35. We also offer international shipping, but rates vary depending on the destination country.
4Do you offer bike assembly?
Yes, we offer bike assembly at all of our retail locations. We can also ship your bike assembled for an additional fee. We recommend having your bike assembled by a professional to ensure that it is properly set up and adjusted for your safety.
5How do I choose the right bike for me?
There are a few factors to consider when choosing the right bike for you: What type of riding do you plan on doing? (Commuting, recreation, racing, etc.) What is your budget? What is your size? What features are important to you? Once you have considered these factors, you can start shopping for bikes.
6What are the benefits of buying a bike from Wogloo?
There are many benefits to buying a bike from Wogloo: We offer a wide selection of bikes and cycling gear at competitive prices. We offer free shipping on all orders over $500. We have a 30-day return policy on all bikes and cycling gear. We offer bike assembly at all of our retail locations. We have a team of experienced and knowledgeable staff who can help you choose the right bike for your needs.
7Why do you offer such affordable prices?
There are a few reasons why we offer competitive prices on bikes: We have a direct relationship with many of the bike brands that we sell, which allows us to avoid the markup that is typically associated with buying from a distributor.
8What should I do if my package gets lost?
If your package is lost the first thing you should do is contact Bike Cellar customer service. You can do this by email, or Whatsapp. When you contact customer service, be sure to provide them with your order number and any other relevant information about your package. They will be able to track your package and investigate its whereabouts. If the package is unable to be located, Bike Cellar may be able to issue a refund or replacement. The specific policy will vary depending on the circumstances of the lost package.
9What are the reasons for choosing SumUp payment gateway over other options like PayPal?
SumUp offer Bike Cellar lower fees than PayPal. Transaction fees can be a significant expense for businesses, so it is important to choose a payment processor that offers competitive rates. SumUp better fit for Bike Cellar's target market. Bike Cellar sells bicycles and cycling gear, which are often high-value items.
10"Why am I unable to make a payment on AliExpress?"
While we cannot process orders outside of China through AliExpress, our store sends orders worldwide through our three warehouses located across the globe. This allows for faster, easier, and more affordable shipping.
11Why is a product I found on AliExpress not listed on your website ?
There are a few possible reasons why you might find a product on AliExpress that is not available on the Bike Cellar website: The product may be only available in certain regions or countries.for a sepicific costumer you can contact us to get access
The speed of an electric bike depends on a number of factors, including the power of the battery, the weight of the bike and rider, the terrain, and the wind conditions. Here is a general guide to the speed of electric bikes with different battery powers: 250W battery: 20-25 km/h (12-15 mph) 500W battery: 25-35 km/h (15-22 mph) 750W battery: 30-40 km/h (19-25 mph) 1000W battery: 40+ km/h (25+ mph)
13 What's the delivery time?
Within 7-10 days to europe for ready stock order. and 10-15 days for international shipping About 25-30 days for OEM&ODM order.The exact time depends on actual situation.
14tax and custums for bike and e bike in EU
There are no taxes or customs duties on bikes and e-bikes imported from one European Union (EU) country to another EU country.
15The water resistance of a bike
The water resistance of a bike or e-bike is typically measured using the IP (Ingress Protection) rating system. IP54 Protected against water jets projected by a nozzle from any direction IP55 Protected against water jets projected by a nozzle from any direction IP56 Protected against powerful water jets projected by a nozzle from any direction IP65 Protected against water jets projected from a nozzle from any direction IP67 Protected against temporary immersion in water up to 1 meter deep
16Can I have my own customized product?
Yes.OEM&ODM are available,including design, logo,package etc.
17 What’s the MOQ?
For inventory,the MOQ is 5pcs. For OEM&ODM, the MOQ is 150pcs.
18Can I get sample?
Yes. We can supply sample for quality test. You only need to pay for the sample and courier. We will arrange it in 3 working days.